As a restaurant owner, your top priority is creating an exceptional customer experience.
But nobody gets it right from the start. If you want your restaurant business to succeed, listening to your guests and using guest feedback to improve your food and service is important.
We know how important customer feedback is, although sometimes it can be difficult to truly understand your guests without talking to them.
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There are many ways you can conduct restaurant surveys (via email, POS system, reservation system, etc.), but what matters the most is asking the right restaurant survey questions.
Worry not because we've got you covered.
Here are the 55 best restaurant survey questions to ask and get honest feedback with actionable insights to improve your restaurant today.
1. Get honest feedback: You'll learn what your patrons think of your cuisine, service, and atmosphere.
2. Improve service quality: You can pinpoint problems with your menu, food packaging, and service and fix them to improve the customer experience based on the guest feedback you receive.
3. Plan out enhancements: Regularly conducting restaurant service surveys will enable you to measure restaurant feedback and monitor the effects of your adjustments on customer satisfaction.
4. Collect valuable guest information: When you want to launch customized promotions and offers, it will be invaluable to ask questions that help you understand more about your customers, like their age group and how often they come to your restaurant.
5. Prevents negative comments from being made online: Restaurant surveys are like lifesavers. Unhappy customers might complain online after a bad meal. But if you ask them for feedback first, they can tell you directly instead of posting negative reviews.
Guest feedback, particularly through surveys, is a critical tool to understand what our guests want. It allows us to identify areas where we can improve and innovate to deliver an exceptional restaurant experience.
Michael Osburn, CEO of Restaurant Brands InternationalTo begin with, we would like to clarify that the following sample restaurant survey questions were selected to encompass every facet of a dining experience.
This covers ordering and delivery of food as well as food quality, service, ambiance, and cleanliness.
However, 55 questions is a lot for a single survey, so consider your goals for the survey before choosing the questions for your customer feedback form.
To uncover ways to make your own online ordering experience and food delivery service better, you can, for example, send one person who is only focused on it.
Select and combine the questions to create the perfect customer feedback survey.
Surveys can ask about different parts of your visit:
Surveys can be quick and easy to answer:
We would advise against using too many of the above. Completing lengthy survey responses typically turns off customers.
You should cover many topics in the restaurant survey questions - from food quality, service quality, and restaurant atmosphere to food delivery.
We have divided them into seven categories to make them easier for you to implement and start gathering helpful feedback right away.
The customer feedback survey starts with the overall questions about the customer dining experience.
These restaurant survey questions help you discover the customer satisfaction rate and whether they will be happy to visit again or recommend you to their friends and family.
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Food restaurant survey questions are the center of a restaurant survey.
Learn from the survey responses to understand how to improve food quality and accommodate different dietary preferences.
8. How did you enjoy your meal overall?
9. What did you order?
10. Were you served what you ordered?
11. Did your food arrive on time?
12. What do you think about [Restaurant name] menu items?
13. Did you try any of the [Restaurant name] specials?
14. Were we able to accommodate any dietary restrictions you may have?
15. What drinks were you having?
16. Were you satisfied with the beverages you ordered?
17. How do you like [Restaurant name] drink selection?
The customer experience begins with making a reservation. These are the survey questions to ask to understand how to improve the booking system.
18. Did you make a reservation before visiting [Restaurant name]?
19. How did you make your reservation?
20. How would you rate the reservation process?
21. Did you receive the reservation confirmation?
22. Did you receive a reservation reminder?
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To gain valuable insight into how your guests feel when they dine at your restaurant , ask the following questions about the restaurant's atmosphere in the restaurant survey.
23. Did [Restaurant name] feel welcoming upon your arrival?
24. What do you think about our restaurant's environment?
25. How do you feel about the noise levels in [Restaurant name]?
26. How well would you say the interior space was organized?
If the facilities meet the standards, they can positively impact the customer experience.
Here are the facilities questions to ask in your restaurant survey.
27. Did our restaurant meet your standard of cleanliness and hygiene?
28. Was the space accessible and able to accommodate your needs?
29. Were the facilities well-equipped (paper towels, tampons, etc.)?
Good service is the second most important aspect of your restaurant business, after food quality.
These restaurant service survey questions should be a part of your regular restaurant survey.
30. How would you rate our service overall?
31. Was our staff friendly and able to accommodate your requests?
32. How long did you wait to be seated?
33. Who was your server?
34. Was the server able to answer any questions you had?
35. Did the server recommend our specials?
36. Was the server attentive towards your table?
37. Were the courses spaced out well?
38. Did the server clean the table between courses?
39. Did you receive adequate silverware for each course?
40. Did the server check if you needed anything regularly?
41. Did the server check your satisfaction after you were served?
42. How could we serve you better in the future?
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It's important to gather feedback from your dine-in guests, but it is equally important to receive customer feedback from the customers who dine outside the restaurant.
Here are restaurant survey questions to ask regarding customer preferences for the takeout and delivery services.
43. Did you make a takeout or delivery order?
44. How did you make your order?
45. Was the online ordering system easy to navigate?
46. How long did the ordering process take?
47. What did you order?
48. How long did you wait for your meal to be prepared?
49. How long did you wait for delivery?
50. Did you get what you ordered?
51. Did you receive an update when the food was ready and on its way?
52. Was our staff friendly during the takeout/delivery service?
53. Was the cutlery included in the delivery box?
54. How satisfied are you with the takeout menu options?
55. How can we improve our takeout/delivery service?
Now that you have your restaurant survey questions lined up, what should you do to get them answered?
Continue reading below to find out how you can get started.
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Online surveys are a convenient way to collect guest feedback and provide a pleasant customer experience while gathering valuable data.
Online restaurant survey platforms such as Eat App can help you set up an excellent restaurant survey in no time.
When you collect guest feedback with Eat App , you get to gather valuable insights and automated reviews from customers easily and efficiently, taking away all the hassle and manual work of traditional surveys.
Eat App's online restaurant survey platform helps restaurants gather their customer feedback through a simple rate and review survey.
The survey is integrated with Eat App's table management and reservation system , which enables it to be sent out to customers within 12 hours of their dining experience.
Once you have gathered feedback from your customers, it is important to take action on it. This means addressing any severe issues and commonly mentioned concerns.
Severe issues, such as health and accessibility problems, should be addressed immediately. This is also true for issues that have been reported by multiple customers.
For example , if several people have said that the music is too loud, you should take steps to lower the volume.
Issues that are more subjective, such as personal preferences, can be addressed after you have tracked the feedback for a while.
If you see that a particular complaint is mentioned repeatedly , you know it is a real issue that must be addressed.
It is also important to ask the right questions when gathering feedback from your customers.
Think about what aspects of your restaurant you want to improve, and build your survey around those areas. Don't just copy the questions from other restaurant surveys.
Finally, make sure your survey is not too long. You don't want to give your customers a survey they are unwilling to complete. You can offer incentives, such as a chance to win a gift card, to encourage people to give feedback.
Here are some additional tips for using customer feedback effectively:
Collecting customer feedback through software such as Eat App has many perks.
Regular customer surveys are important as they give real-time updates about how well your restaurant is performing and what aspects of your business need work.
Listening to your guests and acting upon their feedback can improve restaurant efficiency and inspire customer loyalty after you acknowledge their opinions and top their expectations.
Conducting surveys doesn’t have to be time-consuming and stressful.
You can automatically send restaurant surveys to all your guests in the database with a sophisticated solution such as EatApp.
Book a demo and get started with a carefree collection of meaningful and honest feedback.
The easiest way to make a restaurant survey is through an online app like EatApp. Make a list of questions and send a restaurant questionnaire to your guests in a few clicks.
Among all restaurant survey questions, these 5 will give you an immediate idea of how well your restaurant is performing:
A restaurant survey is the best way to collect guest feedback and analyze survey responses to improve customer experience in your restaurant.
It is the ultimate tool for understanding your guests' needs and learning how to offer better service.
